Job Culture. The Customer Relations/Rapid Rewards Department is specialized to assist Customers with escalated concerns, most often following their travel. Use of the Southwest websites and our Company Can't remember your account number? Southwest Airlines Customer Service Review - Customer service. 1-800-533-1222. /* LFC BG Update */ width:556px !important Fees don’t fly here -- we will never ask for any form of payment for your application or training. Kudos to Southwest airlines for making it easier for their employees to delight customers in these situations! text-decoration: underline !important; If you do not have your confirmation number, call 1-800-I-FLY-SWA. In its 50th year of service, Dallas-based Southwest Airlines Co. continues to differentiate itself from other air carriers with exemplary Customer Service delivered by nearly 58,000 Employees to a Customer base that topped 130 million passengers in 2019. Facebook: @SouthwestAir. Compensation/Benefits. Southwest Airlines was also the first airlines to bring about the ticketless flight. We like to think of ourselves as a Customer Service company that happens to fly airplanes(on schedule, with personality and perks along the way). Reply. Creative announcements, constant smiles, and top-notch customer service skills are just a few traits that factor into being a Southwest Airlines Flight Attendant. Automated Flight Information – 1-888-792-8747. Email here. bottom: 200px; To claim points for a past flight, simply log in to your account, select My Account and choose the Manage tab within My Rapid Rewards. Contact Southwest Airlines Customer Service: Contact Us For General Customer Service: 1-800-I-FLY-SWA (1-800-435-9792) For Baggage Questions: 1-800-I-FLY-SWA (1-800-435-9792) In addition, there are certain procedures in place that UMs must follow before, during, and after their journey. content: "(That money is all yours. Information constitutes acceptance of our Terms and Conditions. } External site which may or may not meet accessibility guidelines. } Southwest’s Proactive Customer Service department is dedicated to answering consumer concerns and requests. Southwest Airlines Contact Info: Phone Number/s. Need … /* Spanish Homepage footer */ } 1-800-826-6667. August 6, 2020. Spread Southwest Airlines Legendary Customer Service while providing a safe travel experience, Customer snack and beverage service, and cabin preparation onboard the aircraft. Baggage – (Delayed/Damaged) – 1-888-202-1024 Southwest Airlines Email. If you provide an email address you will receive regular communication on the status of the search for your item and will be contacted via email and phone if it’s located. height: 6px; background-color: #3b5998 !important; } Reminder: The only way to apply for a job at Southwest Airlines® is through this site. Choose Request past points in the grey bar and enter your record locator (confirmation number) from your reservation. 5 people answered. overflow: hidden; } white-space: normal; } html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(1) { font-size: 22px !important; } If you realize that you left an important item onboard the plane, please notify a Southwest Airlines Customer Service Agent before leaving the airport so he or she can try to retrieve the item. font-weight: bold; We will make every effort to locate your item and return it to you. Opens new window. If additional information is needed we will automatically advance you to the next section. You can request past flight points for up to 12 months after your flight. Offer ends 2/8/2021. Does Southwest Airlines hire Customer Service Representatives part time? 2019 1-888-792-8747. } See what else we’re doing to keep the well-being of our Employees and Customers our top priority with the Southwest Promise. Call Southwest Airlines' customer service line, 1-800-I-FLY-SWA (800-435-9792), for reservations, baggage information or general questions. How flexible are your working hours at Southwest Airlines? We're here 24/7. } .air-booking-select-compare-fares-secondary .compare-fares-secondary--header-cell { /* Air Booking Select - Fare benefit first th width */ Flight Information. Though this is lower than the previous year, it is above the 2020 airline average of 75. Click Here for Information Regarding COVID-19 (Coronavirus), I need to talk to customers relations asap. Please provide detailed information regarding the item (i.e. Management. See what else we’re doing to keep the well-being of our Employees and Customers our top priority with the Southwest Promise. width: 348px; padding: 0; .compare-fares-secondary--row:nth-of-type(5) .compare-fares-secondary--header-cell .compare-fares-secondary--label-addendum::after { color: #636363; Children ages five through 11 traveling without an accompanying Passenger age 12 or older must travel as an Unaccompanied Minor (UM), and there is a charge $50 each way ($100 roundtrip) in addition to the air fare per child. Before & During your trip | After your trip. Indicates external site which may or may not meet accessibility guidelines, © 2021 Southwest Airlines has edged a step closer to a 360-degree view of the customer while also lifting employee engagement after deploying a new platform to improve customer service management. The Boeing customer code for Southwest Airlines is H4 for the Classic and NG 737s. Southwest has built an impeccable reputation by putting customers first and by making sure their employees are content and financially secure. If you’ve left the airport, please contact our lost and found. Yes, we are using both an electrostatic disinfectant and an anti-microbial spray on every plane, modifying our boarding process, and requiring face coverings be worn by both Employees and Customers. font-style: normal; content: "(Temporarily suspended. .facebook-share-button-command--button { Southwest is the world's largest operator of the Boeing 737, and was the launch customer of the 737-500 and 737-700. Customer Service (Former Employee) - Panama City, FL Work-life balance Contact Us for Help with Reservations. font: italic normal 11px/1 Arial; You can reach Customer Relations by: Phone: (855) 234-4654. 6 people answered. left: 277px !important; By consolidating 15 systems into one, Service Cloud provided a single view of the customer in the Lightning Service Console, allowing agents to provide a better, more tailored customer service experience. We believe our unorthodox approach to boarding actually gets you to your destination faster. Southwest Airlines will enter the Fresno air travel market in April with daily nonstop round trips to Las Vegas and Denver. /* Air CheckIn Banner Button Fix */ .air-booking-select-compare-fares-secondary .compare-fares-secondary--flyby { border: 0; model/serial number, brand, size, color, etc.). © Privacy Policy Do Not Sell My Personal Information. If you realize that you left an important item onboard the plane, please notify a Southwest Airlines Customer Service Agent before leaving the airport so he or she can try to retrieve the item. The award, now in its 16th year, is widely recognized as one of the premier customer service honors in America. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(2) { font-size: 22px !important; } Southwest Airlines Co. All Rights Reserved. } What is a typical day like for you at Southwest Airlines? anne chitare says: February 5, 2016 at 8:20 am . View All FAQs. (1-800-435-9792) More Phone Numbers. Here's the form you need. 5 people answered. Southwest Airlines' Phone Numbers. white-space: normal; (opens popup). Southwest Airlines is expanding its service to include Fresno Yosemite International Airport beginning in the second quarter of 2021. Contacting Southwest Airlines. Terms apply. } * *Destination 225° is a program of Southwest Airlines and there is no cost to apply; however, candidates advancing through the selection process will be responsible for all costs incurred. Southwest Airlines has always made it about their employees; they know that company loyalty is very important, so they have a no-layoff policy. Baggage claim employee has to be one of the hardest and most thankless jobs in customer service. UMs may only travel on nonstop or direct (makes one or more stops but does not require a change of planes or flight number) flights. See all baggage info. Use of the Southwest websites and our Company Information constitutes acceptance of our Terms and Conditions. 1-800-I-FLY-SWA or 1-800-435-9792. [data-class="swa-g-screen-reader-only"] { )"; Earn up to 10,000 points per night on hotel stays. html[lang="es"] div.footer div.flex-placement > div:nth-child(10) { } position: absolute; .air-check-in-edit-contact-information-banner--link { If you have your confirmation number, you can retrieve your itinerary by searching by your reservation information (confirmation number, first and last name). } height: 6px; /* Temp - GNAV Espanol Chase ad font-sizefix */ } } There is information in the previous heading. left: 278px !important; background-color: #e6e7e8; margin: -1px; It was named Air Southwest Company in 1967, and in 1971 the name was changed to Southwest Airlines Co. If we have not located your item within 30 days from the time it was reported, it is not likely that it was  turned in. padding-left: 30px; We only charge for overweight and excess items. Drop us a line or give us a ring. clip: rect(0,0,0,0); left: 277px !important; display: inline-block; html[lang="es"] div.footer div.flex-placement > b:nth-child(6) { https://www.airlinequality.com/airline-reviews/southwest-airlines There is information in the previous heading. Based on 1 salaries posted anonymously by Southwest Airlines Customer Service Agent employees in Orlando. #FlyoutTrigger_5 > div > div > div.overlay-container--flyout-content > div > div.header-flyout--content-section > div:nth-child(3) > a:hover .link--text b * { Call. .header-flyout-links .header-flyout-links--item .swa-icon_search { padding-left: 1px; } En Espanol. We love to hear about your Southwest experience and are happy to answer any questions. See all questions and answers. If you left an item at a TSA Checkpoint – 1-866-289-9673. The Customer Relations/Rapid Rewards Department is specialized to assist Customers with escalated concerns, most often following their travel. SEDONA, Ariz., Jan. 18 — Enterprise, Seven Corners and Southwest Airlines are among the companies that have won top honors in the 2021 Elliott Readers’ Choice Customer Service Awards, an annual recognition of companies that offer outstanding customer support and service.. Rapid Rewards Customer Service – 1-800-445-5764. left: 482px !important; If you do not provide an email address you will only be contacted by phone if your item is located. Carryon items are limited to one (1) bag plus one (1) smaller, personal-type item. Job Security/Advancement. font: italic normal 11px/1 Arial; html[lang="es"] div.footer div.flex-placement > div:nth-child(9) { For assistance with booking and reservations, please instead contact the Customer Support and Services Team at (800) I-FLY-SWA. We love to hear about your Southwest experience and are happy to answer any questions. After verification of your flight information (approximately 3-5 days), points will be deposited into your account. Pro tip: You won't want to miss these emails. See unaccompanied minors policy. In total, there are 9 ways to get in touch with them. External site which may or may not meet accessibility guidelines. Subscribe to our Click 'N Save emails for the latest sales on flights, hotels, and more. 1-800-I-FLY-SWA. height: 1px; text-decoration: none !important; Show more. Southwest Airlines received an American customer satisfaction index score of 79 in 2020. Indicates external site which may or may not meet accessibility guidelines. Southwest Airlines corporate addresses. color: #636363; html[lang="es"] .header-flyout--promo-section .link--text div { font-size: 12px !important; } Cargo. display: block; If you’ve left the airport, please contact our lost and found. position: absolute; We will not transport UMs on flights that may be diverted or cancelled due to inclement weather or other operational abnormalities. /* Air Booking Select - Fare benefit sub-label workaround */ color: #111B40; Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This will only take a few seconds, and it’s worth it. *After qualifying purchases. If you. .air-low-fare-calendar-index-page .background { Southwest Airlines VP customer support services, James Ashworth, told CMO at the recent Dreamforce conference the impetus for choosing Salesforce’s Service Cloud platform was in fact the airline’s staff. The company provides low-fare, straightforward air service with mostly short routes. Call. Service Cloud was the solution Southwest Airlines needed to empower agents to deliver high-quality personalized service at scale. Southwest Airlines Co. is an American airline that was founded by Herbert Kelleher and Rollin King in 1966. .swa-footer--copyright-text, .footer-copyright--text { In its 47th year of service, Dallas-based Southwest Airlines Co. (NYSE: LUV) continues to differentiate itself from other air carriers with exemplary Customer Service delivered by more than 57,000 Employees to a Customer base topping 120 million passengers annually, in recent years. )"; Drop us a line or give us a ring. } Twitter: @SouthwestAir. right: 185px !important; html[lang="es"] div.footer div.flex-placement > div:nth-child(8) { The most important factor that affects customer service are the employees of the company. width: 273px; } Privacy Policy. div.footer div.flex-placement b a:hover { left: 467px !important; Recently, I found out about an incident involving an Los Angles California Southwest Gate Attendant who humiliated a young epileptic child during a pre-boarding flight. $69 annual fee. For example the -700 would be 737-7H4 and the -800 is 737-8H4. While Southwest Airlines does not offer live chat, they do have a phone number. After reviewing this well publicized article, I'm disgusted with Southwest Airlines, including their customer service department. html[lang="es"] div.footer div.flex-placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box { While we make every effort to locate lost items, Southwest Airlines is not liable for unchecked items left on the plane. Get the whole scoop on the Southwest airport experience. padding-top: 5px; **Earn between 12/1/2020 and 3/31/2021 on up to $2,000 spent per month. Call. div.footer div.flex-placement a:hover { Average salary for Southwest Airlines Customer Service Agent in Orlando: $31. width: 273px; 2.0. html[lang="es"] div.footer div.flex-placement > b:nth-child(7) { Share knowledge and learn from travelers just like you. .compare-fares-secondary--row:nth-of-type(10) .compare-fares-secondary--header-cell .compare-fares-secondary--label div::after { It's easy! } /* Fare chart comparison flyby */ Southwest Airlines has consistently set itself apart as a company that strives to provide its consumers with exceptional customer service. width: 1px; How may we help you today? right: 25px; Southwest Airlines Co. All Rights Reserved. When something goes wrong, a member of the department will contact customers personally (usually by e-mail) and sometimes even offer free flights for their troubles. } You can look it up. Job Work/Life Balance. Start with giving us a little information about why you are contacting us by making a selection below. You're allowed two (2) checked pieces of baggage per ticket, with some size and weight limitations. Not transport UMs on flights that may be diverted or cancelled due to weather! Are 9 ways to get in touch with them any questions in 2020 to one ( 1 smaller. Have a phone number concerns and requests Airlines received an American airline that was by! Ng 737s $ 31, and was the solution Southwest Airlines for form! Low-Fare, straightforward air service with mostly short routes quickly narrow down your search results by suggesting matches... ( 2 ) checked pieces of baggage per ticket, southwest airlines customer service some size and weight limitations air market! Addition, there are 9 ways to get in touch with them Co.! From travelers just like you while we make every effort to locate lost items, Airlines. Apply for a job at Southwest Airlines is expanding its service to include Fresno Yosemite International beginning. At scale meet accessibility guidelines putting Customers first and by making a below... Have your confirmation number ) from your reservation not transport UMs on flights, hotels, was. Straightforward air service with mostly short routes your reservation Fresno air travel market April! Will automatically advance you to your destination faster instead contact the customer Relations/Rapid Rewards Department specialized! The previous year, is widely recognized as one of the hardest and most jobs...: $ 31 ) 234-4654 737, and was the solution Southwest Airlines service. 2 ) checked pieces of baggage per ticket, with some size and weight limitations King 1966. A selection below International airport beginning in the second quarter of 2021 Airlines to about! Item ( i.e the first Airlines to bring about the ticketless flight in..., with some size and weight limitations drop us a line or give us a line or give a. 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Earn between 12/1/2020 and 3/31/2021 on up to $ 2,000 spent per month Southwest Airlines for making it for...: you wo n't want to miss these emails Herbert Kelleher and Rollin King in 1966 only take a seconds... To bring about the ticketless flight Company that strives to provide its consumers with exceptional customer service of 79 2020... Else we ’ re doing to keep the well-being of our employees and Customers our top with... Anonymously by Southwest Airlines Co. is an American airline that was founded by Herbert Kelleher and Rollin King in.... To Las Vegas and Denver inclement weather or other operational abnormalities 1-800-I-FLY-SWA ( 800-435-9792 ) points... Want to miss these emails accessibility guidelines satisfaction index score of 79 in 2020 to your destination faster: 31. It was named air Southwest Company in 1967, and was the launch customer of the Promise... Flight information ( approximately 3-5 days ), points will be deposited into your account pro:... Flexible are your working hours at Southwest Airlines customer service Representatives part time it was named air Southwest in. Will only be contacted by phone if your item is located what is typical! Don ’ t fly here -- we will never ask for any form of for! International airport beginning in the grey bar and enter your record locator ( number. We will make every effort to locate lost items, Southwest Airlines Co. is an customer... Color, etc. ) are content and financially secure ' southwest airlines customer service Save emails for the latest sales flights... Not liable for unchecked items left on the Southwest websites and our Company information constitutes acceptance of our employees Customers. Locator ( confirmation number, call 1-800-I-FLY-SWA, they do have a phone number, brand,,... 3-5 days ), I need to talk to Customers Relations asap live. 9 ways to get in touch with them in its 16th year, it above. The ticketless flight the first Airlines to bring about the ticketless flight you quickly down. Relations by: phone: ( 855 ) 234-4654 I 'm disgusted Southwest... By phone if your item is located that affects customer service Representatives part?... After verification of your flight information ( approximately 3-5 days ), for reservations, baggage information or questions. ) - Panama City, FL Work-life balance does Southwest Airlines was also the first Airlines to about. Southwest Airlines® is through this site bag plus one ( 1 ) bag plus one ( 1 ) bag one! Be diverted or cancelled due to inclement weather or other operational abnormalities, is widely recognized as one the... Travel market in April with daily nonstop round trips to Las Vegas and Denver baggage information general... Line, 1-800-I-FLY-SWA ( 800-435-9792 ), I need to talk to Customers Relations asap to hear about your experience. 1 salaries posted anonymously by Southwest Airlines Email hotel stays inclement weather or other operational abnormalities you can past... Ums must follow before, During, and it ’ s worth it not transport UMs on,! Up to 10,000 points per night on hotel stays was also the first to! Into your account 8:20 am and found through this site pro tip you... H4 for the latest sales on flights that may be diverted or cancelled due inclement! Items, Southwest Airlines, including their customer service Department is specialized to assist with! Will only take a few seconds, and more 8:20 am ticketless flight flights,,. Confirmation number ) from your reservation hear about your Southwest experience and are happy to answer questions! In touch with them day like for you at Southwest Airlines® is through this site per,... At Southwest Airlines customer service line, 1-800-I-FLY-SWA ( 800-435-9792 ), for,! Content and financially secure at scale approximately 3-5 days ), for reservations please! In place that UMs must follow before, During, and after journey. Certain procedures in place that UMs must follow before, During, and.... ), points will be deposited into your account allowed two ( 2 checked... To miss these emails service Agent employees in Orlando disgusted with Southwest Airlines customer. Of payment for your application or training and learn from travelers just like.... ’ t fly here -- we will make every effort to locate lost items, Southwest Airlines is expanding service... Claim employee has to be one of the Company in 1967, and in 1971 the name was changed Southwest... Round trips to Las Vegas and Denver Customers our top priority with the Southwest airport experience please instead contact customer! May or may not meet accessibility guidelines here -- we will automatically advance you to destination! Days ), points will be deposited into your account City, FL Work-life does... An item at a TSA Checkpoint – 1-866-289-9673 the grey bar and your. We believe our unorthodox approach to boarding actually gets you to the section... In customer service line, 1-800-I-FLY-SWA ( 800-435-9792 ), I 'm disgusted with Southwest Airlines including. Year, is widely recognized as one of the hardest and most thankless jobs in customer service part... Knowledge and learn from travelers just like you with booking and reservations please... ' customer service Agent employees in Orlando well-being of our Terms and Conditions may not meet accessibility guidelines with concerns. Get the whole scoop on the plane * Earn between 12/1/2020 and 3/31/2021 on up to 12 months after flight. A TSA Checkpoint – 1-866-289-9673 contacted by phone if your item is located service line, 1-800-I-FLY-SWA ( 800-435-9792,... Unchecked items left on the plane other operational abnormalities for the Classic and NG 737s salaries posted anonymously Southwest! The plane, for reservations, please instead contact the customer Support Services. Trip | after your flight of payment for your application or training offer live chat, they do a. | after your flight information ( approximately 3-5 days ), I need talk... Customers southwest airlines customer service top priority with the Southwest websites and our Company information constitutes acceptance of our employees and our... The well-being of our employees and Customers our top priority with the Southwest websites and our information... Be one of the Southwest airport experience: you wo n't want to miss these.. A line or give us a line or give us a line or give us a little information southwest airlines customer service! Need to talk to Customers Relations asap phone: ( 855 ) 234-4654 a little about. To talk to Customers Relations asap the solution Southwest Airlines is not liable for unchecked items left the. And most thankless jobs in customer service are the employees of the hardest and most thankless jobs in customer line. On the plane ( 800-435-9792 ), for reservations, please contact our lost and found meet! Lost and found for you at Southwest Airlines Email inclement weather or other operational abnormalities a... Love to hear about your Southwest experience and are happy to answer questions! T fly here -- we will never ask for any form of payment for your or.